Ticket conditions
The fare rules and original booking provider help determine what can be changed or cancelled.
Start with your ticketCan’t take your flight?
Know your options.
Tell us what happened. Get help with the next step.
01 / 04WHAT HAPPENED
Step 1
Prefer personal assistance?Call a travel specialist 24/7(844) 212-9158What happened with your flight?
Choose the option that best describes your situation.
Independent flight assistance
Still planning to travel? Explore flight changesStep 2
Is your flight domestic or international?
Choose the type of itinerary on your reservation.
Step 3
Which airline is on your reservation?
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Call for cancellation assistance
Speak with a specialist about cancellation, travel credit, and refund options for your ticket.
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Trip
Airline
Options depend on your ticket, airline rules and booking provider. Refunds and travel credits are not guaranteed. Airline charges and agency service fees may apply.
Worldwide AssistanceDomestic and international
Clear OptionsReview applicable conditions
Available 24/7Speak with a specialist
When travel plans changeA change of plans.
A change of plans.
A clearer way forward.
Whether you can no longer travel or your airline changed the journey, start by understanding the options attached to your ticket.
- You need to cancelReview the fare rules before cancelling. Ask whether a refund, travel credit or change is available and what it would cost.
- The airline disrupted your tripHave the cancellation or schedule-change notice ready. Explain any replacement flight or credit you have already accepted.
- Your departure is approachingTell the specialist your departure date and time first so they understand how time-sensitive the request is.
Before you authorize a requestUnderstand the options.
Understand the options.
Then decide.
A useful conversation starts with the details. Take time to review the options, costs and conditions for your reservation.
Costs to clarify
Ask about airline penalties and any agency service fee before authorizing assistance.
Review the full costRefund or travel credit
Discuss eligibility and any expiry dates, restrictions or conditions attached to a credit.
Know the conditionsWritten confirmation
Ask how and when the outcome will be confirmed. A request alone does not complete a cancellation.
Keep the confirmationIndependent flight assistance · Not affiliated with any airline. About our service ↗
A little preparation helpsHave these details
Have these details
close at hand.
You do not need to enter booking references or passenger details in this website’s selection tool.
Your reservation
Have the booking reference, airline and passenger details nearby.
Your travel date
Know your route, departure time and whether any part of the trip has been used.
Any airline notice
Keep cancellation emails, schedule changes and offers of replacement travel ready.
Phone assistance, 24/7Talk to someone.
Talk to someone.
Make sense of it.
Explain what happened in your own words. A travel specialist can discuss the request and the conditions that may apply to your ticket.
Still want to travel? Explore flight changesGood to knowYour questions.
Your questions.
A clearer start.
Useful details about cancellation assistance before you call.
Visit the help center ↗Does this form cancel my flight?
No. Your selections prepare a phone conversation. No ticket is cancelled or altered by completing this form.
Will I receive a refund?
Eligibility depends on your ticket, the circumstances and applicable rules. Ask about the available refund or credit options before authorizing a cancellation.
Could changing my flight be a better option?
If you still want to travel, compare the cost and conditions of changing your flight with cancelling. Explore flight changes.
What if I booked elsewhere?
You can discuss your request. What can be completed depends on the airline, ticket and original booking provider; you may need to contact that provider directly.
Travel assistance available 24/7Let’s talk through
Let’s talk through
your next step.
Have your booking details ready and speak with a travel specialist.